Case Study - European division of US PC Manufacturer
Our client was the European IT division of a major US owned PC
manufacturer. This division was seeing its budgets being squeezed year on
year and required a way to articulate the overall value to the corporation
to flow from IT investment in Europe.
Before Existing Arrangements
- Our client was under pressure both from
reducing budgets and increasing expectation of delivery performance
by user departments
- IT performance was articulated in the
conventional availability, time and budget performance metrics
- Huge change agenda was underway within the
wider division(not just IT) and though sympathetic, user department
managers had little insight of their dependence on IT and the IT
change agenda
After...Lucidus Intervention
- In 4 weeks, using Lucidus value modelling
techniques, the value of IT to each user department was modelled
over the estimated 5 year life of the current change agenda
- Value was articulated as direct, indirect and
non financial value
- Dependence on IT of each user department
change project was modelled together with cross project and inter-
department project/programme dependencies
Outcome...
- The revenue consequences dependent on IT
change agenda for success became apparent for the first time
- Monthly meetings became more about value
progress than minutia of availability metrics
- Corporate bosses rated departmental
management performance each month. IT historically came in the
bottom 3 and following the change of emphasis from cost to value, IT
were regularly in the top two.
- Because of the clarity of picture IT had over
the overall company change agenda, IT was able to provide guidance
to departmental managers and was therefore perceived as "supportive"
rather than the "burden" it had been previously.